Refund Policy

30-day money-back guarantee

Not satisfied with your order? We are sorry to hear that and would like to know what we can do to make things right.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

How does it work?

You can return your product up to 30 days after receiving it. Once we have received your return, we will ensure that the purchase amount is back in your account within 30 days.

Return costs: Return shipping costs can often reach €25 because the parcel needs to be sent back to China.

Return address: 5ft floor, east elevator, Building 5, Niannianhong furniture group, no. 201 Yongmao road, Choujiang Street, Yiwu City, Jinhua City, Zhejang Province

Download the returns form here

Easy returns in 3 steps

Step 1: Email us at info@deqalli.nl with the reason for your return and the products you would like to return or exchange. Download and complete the returns form.

Step 2: Send your order back. Send the items together with the completed returns form to the address on the form. Make sure your parcel has a tracking code. As the sender, you are responsible for the return shipment, and we want to avoid any misunderstandings.

Step 3: Once we have received the product, you will receive your money back within 30 days.

If you have any questions about returns, you can always contact our team at info@deqalli.nl.

FAQ

Are returns free?

You are responsible for return shipping costs. These costs can vary depending on the courier and the country from which you send your parcel. Please bear in mind that most items come from Asia, so return shipping costs may be higher.

What are the return conditions?

Our returns policy guarantees that you can return your order within 30 days of receiving it without giving a reason.

Items must be returned unworn and unwashed, in a condition suitable for resale, with their tags still attached.

How long does it take to exchange a product?

If you let us know that you would like to exchange a product when you register your return, we will start working on it immediately. This allows us to ensure that your exchange is completed within a few days.

What can I do if the product I want to exchange for is no longer available?

Ask our customer service team about the options. We will let you know when we expect to be able to supply the product. If you have already sent your return and the replacement product is out of stock, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. It is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to help.

What should I do if a product is faulty or damaged?

Unfortunately, products can sometimes be damaged during shipping or manufacturing. We are, of course, happy to help resolve this. Send an email to info@deqalli.nl with a photo of the item and a description. Our customer service team will work with you as soon as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please make sure your return is delivered within the 30-day period, before the return period expires. In the unlikely event that this is not possible, we offer the option of exchanging the product for a voucher. Ask our customer service team about the options.

How long does a refund take?

We do our best to process returns as quickly as possible. Once your return has arrived at our warehouse, we will process your refund within 10 working days. You can use the tracking code for your return to see when the parcel has arrived at our warehouse. The 10-working-day processing period starts from that point. We will notify you once your refund has been issued. Please note that it can take up to 3 days for the refund to appear in your bank account.

Do you have any further questions? Please contact us using one of the options below.
Email: info@deqalli.nl
Phone: +31626419875

For more information, please refer to our Terms and Conditions.